It is no exaggeration to say that we are going through unprecedented times which are causing unique challenges to everyone. Here at TTJ, we recognize that during times like these, it falls on all people to step up our humanitarian efforts, to lead by compassion and love, and to ease burdens wherever possible. In light of that fact, we wanted to take a moment to let you know what TTJ is doing. Firstly, all TTJ online services, including training, Purchasing Assistance, Support, and more, as well as all iMessage and phone support and premium support remote services will remain fully operational. No changes will be made to such services or to their availability.
With regards to in-person services however, we regret that these are temporarily suspended, due to the state-mandated closure of all nonessential businesses. If you are experiencing an emergency with an iPhone or iPad device, at the sole discretion of TTJ, and it is unable to be solved via remote services, TTJ will provide contactless drop-off and pickup instructions, so that you may continue using your devices. We will fully resume all normal in-person training and support services, including local training opportunities, as soon as it is deemed safe to do so.
Now, here are the special and unique services TTJ will be offering during this strangest of times:
First, we will be offering virtual support sessions, via the Zoom platform. This should serve as a fantastic substitute for in-person visits to technicians, Apple Stores, and other in-person support and training venues. Join us using your iPad, iPhone, iPod Touch, or computer, free of charge, and ask your tech-related questions.
Our first virtual help session will be held on Saturday, March 21, from 1PM to 3PM Eastern. We will also offer virtual help sessions on Tuesday, March 24, and Thursday, March 26, also from 1PM to 3PM Eastern. For additional dates, please keep checking our TTJ Calendar Page. Anyone may join, regardless of whether you are a TTJ Premium Support Customer or not, and there is no charge to join. No registration is needed. Just download the Zoom Cloud Meetings app from the App Store on your Apple device, then use Meeting ID:
If you need further and more detailed instructions on how to join these sessions, stay tuned, as they will be presented in a separate post tomorrow.
Finally, due to the increased dependence on technology that has been caused by the Coronavirus situation, TTJ is beginning our iPad Lending Program right now. Need to use an iPad for home schooling, staying in touch with relatives, attending church services, working from home, or just binge watching your favorite shows and movies? TTJ will allow you to borrow an Apple iPad for your use. Additionally, now through May first, we are extending the free lending period from 72 hours to seven days, so you can keep the iPad for one week at no charge. Need it longer? Keep it for an additional week for just $12 per day. Terms and conditions apply, and all Lending Program customers must agree to all terms before the process can proceed. For non-local customers, shipping charges may apply. The iPad Lending Program is only available to United States customers at this time. The iPad has 32GB of storage, and no cellular capability is included, so for many features, services, and apps to work properly, customers will need a Wi-Fi internet connection. Additional terms apply. For questions, or to borrow an iPad now, please Contact Us.
Finally, look for future posts within the next several days, where we will discuss great apps for those staying home, tech tips and tricks, great deals on tech, and much more, including the continuation of our long-promised iPad anniversary series. At TTJ, we know we will all get through this time, and it shall pass soon. All trouble has an expiration date. We look forward to all aspects of life getting back to normal. In the meantime, we are here for you, and we certainly encourage all of you to be a force of compassion for everyone you can, while adhering to all government and CDC guidelines. God bless you, and stay well.
Matt Vollbrecht, The Tech Juggernaut