This is a reminder that all customers who have a service plan of any kind with us, such as the TTJ Premium Support Gold package or the TTJ Gold Training Package, must be running the latest versions of Apple’s software by no later than January 31, 2020. This includes running iOS 13.X, iPad OS 13.X, TVOS 13.X, Watch OS 6.X, and HomePod Software 13.X. The reason we do this is so that we may provide the most consistent support and training to all of our valued customers, while ensuring that you are able to take advantage of all the latest features, functionality, and enhancements to security and privacy.
If you have not updated your devices and you need training and support from us, we may ask you to update your devices, or permit us to do so, before providing any further support or operational assistance. If your devices are not able to support the latest Apple software, your coverage will remain in effect through the end of your current coverage period, or until all of your training hours are used up, but you will not be eligible to renew your service agreement when it does expire, or purchase additional training and support options, unless you upgrade to a device that can run the latest software. We appreciate your cooperation in this matter, and we look forward to continuing to be the only tech you’ll ever need!